Shipping & Returns Policy
At Zimba Store, we aim to provide a smooth and reliable shopping experience for all our customers. This Shipping & Returns Policy explains our delivery, return, replacement, and refund procedures.
- Shipping Policy
Order Processing
Once you place an order successfully, we will process and prepare your order for dispatch.
Orders are generally processed within 1–2 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Our estimated delivery time is:
3–5 business days from the date of dispatch.
Delivery time may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Remote and certain non-serviceable areas may require additional delivery time.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any promotional free-shipping offer will be subject to the terms mentioned on the website at the time of the offer.
Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking information to check the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information, including:
- Full name
- Complete delivery address
- City
- State
- PIN code
- Mobile number
Zimba Store will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-dispatch.
- Delivery Delays
Although we aim to deliver orders within 3–5 business days, delivery may occasionally be delayed due to circumstances beyond our control, including:
- Courier delays
- Severe weather
- Natural disasters
- Public holidays
- Transportation disruptions
- High order volumes
- Incorrect address or contact information
- Events beyond our reasonable control
We appreciate your patience in such circumstances.
- Damaged or Incorrect Products
Please inspect your package when you receive it.
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A missing product or accessory
please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs and, where possible, an unboxing video showing the condition of the package and product.
After verification, we may provide a replacement or refund, depending on the circumstances and product availability.
- Return Policy
We accept eligible return requests within 3 days of delivery.
To be eligible for a return:
- The product must be unused.
- The product must be in its original condition.
- The product should be returned with its original packaging, tags, and accessories, where applicable.
- The product must not be damaged, altered, worn, or used.
- The return request must be submitted within 3 days of delivery.
Products returned without the required packaging or in an unacceptable condition may be rejected after inspection.
- Non-Returnable Products
Due to the nature of our products, certain items may not be eligible for return or exchange.
These may include:
- Customized or personalized products
- Products specially prepared according to customer requirements
- Products that have been used or worn
- Products damaged after delivery due to customer handling
- Products without original packaging where the packaging is required
- Products specifically marked as non-returnable on the product page
Please check the product details before placing your order.
- Return Request Process
To request a return, please contact us with:
- Order number
- Customer name
- Mobile number
- Product name
- Reason for return
- Photographs/videos, where applicable
Our team will review your request and provide further instructions if the return is approved.
Please do not send a product back without receiving return instructions from Zimba Store.
- Return Shipping Charges
If the return is due to a wrong, damaged, or defective product received from Zimba Store, we will review the issue and, where the claim is approved, arrange an appropriate replacement or refund.
For returns requested for reasons other than a product defect, damage, or incorrect item, the customer may be responsible for applicable return shipping costs.
- Refund Policy
Once the returned product is received and inspected, we will determine whether it meets the return conditions.
If the return is approved, the applicable refund will be processed to the original payment method or through another appropriate method.
The time required for the refund to appear in your account may depend on your bank, payment gateway, or payment service provider.
Shipping charges, where applicable, may not be refundable unless the return is due to an error, damaged product, defective product, or incorrect product supplied by us.
- Replacement
Where a replacement is approved, it will be subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, such as a refund, subject to the circumstances of the order.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Cancellation may only be possible if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
- Important Note for Wedding Orders
If you are ordering products for a specific wedding or event date, we recommend placing your order sufficiently in advance.
Although our standard estimated delivery time is 3–5 business days, unforeseen courier or transportation delays can occasionally occur.
Zimba Store cannot guarantee delivery on a specific wedding or event date unless a specific delivery commitment has been expressly confirmed by us in writing.
- Contact Us
If you have any questions regarding shipping, returns, replacements, or refunds, please contact us:
Zimba Store
Website: https://zimbastore.in
Email: mpcreations104@gmail.com
Phone: +91 93155 93901
We will make reasonable efforts to assist you with your request as quickly as possible.
